QINETIC Support
Questions or issues with the QINETIC app? Reach out to the team below, or check the FAQ for quick answers.
Contact
FAQ
How do I create an account?
You can create a QINETIC account with an email and password, or sign up instantly with Sign in with Apple or Google Sign-In — pick whichever option you see on the welcome screen.
I'm not receiving the password reset email. What do I do?
First, check your spam or junk folder and confirm you entered the email address associated with your account. If it still hasn't arrived after a few minutes, request a new reset link from the app — it will bring you to our password reset page.
How do I log a workout or start a session?
From the home screen, start a new session, add the exercises you're doing, and log your sets, reps, and weight as you go. Your session is saved automatically as you train.
How do I delete my account and my data?
In the app, go to Settings > Account > Delete Account. This permanently deletes the user's profile, exercises, logged sets, sessions, and notes, and revokes the Sign in with Apple token where applicable.
Where can I read the privacy policy?
The full QINETIC privacy policy is available at /projects/qinetic/privacy.